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Putting Patients at the Heart of Care: the vision for patient and public engagement in health and social care (2009)
Patient and public engagement (PPE) is an approach that puts people who use services at the heart of care. It involves understanding their experience of services, empowering them to make decisions and involving them in the design and delivery of care.
In June 2009, the Department of Health brought together patients, third sector representatives, clinicians and managers to look at the role that PPE is already playing in shaping and improving services.
'Putting patients at the heart of care' is the result. This document sets out the vision for patient and public engagement. It explains what it means and the role it can play in driving up the efficiency, quality and productivity of services.
The objectives for PPE are:
- to offer world-class, patient-centred health and social care for everyone
- to use patient experience to improve service quality
- to positively engage and empower everyone through shared knowledge, activities, outcomes and best practice.
To download the document 'Putting patients at the heart of care' click here.
To download the supporting document 'Helping the NHS put patients at the heart of care' click here.
